Platform Monitoring & Incident Engineer
Core
On-call monitoring of a global payments platform, coordinating high-impact incidents, and driving proactive reliability improvements for merchants.
Role type
Senior Platform Monitoring & Incident Engineer
Builds
A global payments platform serving merchants like Meta, Uber, and H&M
Domain
Financial Technology / Payments
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, problem management, root cause analysis, on-call rotation, alert investigation, automation, stakeholder communication, data visualization, process standardization
Preferred skills
Experience with monitoring frameworks, merchant impact prioritization, cross-functional collaboration
Technologies
Prometheus, Grafana, ELK Stack, Datadog, Dynatrace, Splunk
Responsibilities
Observe platform and merchant performance to detect issues proactively; coordinate mitigation and recovery of high-impact incidents; communicate real-time status to merchants during incidents; analyze incident trends to identify recurring issues and drive long-term fixes; develop automation for effective monitoring; document learnings in the monitoring playbook.
Seniority
Senior, hands-on IC