Product Support Engineer
Core
Own incident tracking, impact calculation, and stakeholder communication for system outages and disruptions.
Role type
Senior Product Support Engineer (Incident Management & Analytics)
Builds
Incident response processes, monitoring alerts, and KPI trend reports
Domain
Food delivery marketplace / SaaS operations
Deliverable
dashboards & analysis
Required skills
Incident management, SQL queries, API testing (Postman), analytical problem-solving, user story writing, Agile methodologies
Preferred skills
None stated
Technologies
SQL, Postman, Monitoring tools
Responsibilities
Track incidents impacting systems, calculate and share impact with stakeholders, respond to monitoring alerts, create new monitors, participate in post-mortems, build KPI reports, escalate issues from 1st level support
Seniority
Senior, hands-on IC
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