Associate L2 Support Engineer
Core
Handle production issues, application incidents, and operational escalations for a payments/banking platform, bridging L1 support and engineering.
Role type
Associate L2 Support Engineer
Builds
Operational stability and self-service capabilities for the L1 team
Domain
FinTech / Payments / Banking
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SQL (MySQL), log analysis, observability tools, distributed systems troubleshooting, incident management, documentation, cloud platforms, container orchestration, basic scripting, CI/CD pipelines
Preferred skills
Experience supporting payments/banking/FinTech platforms, ITIL foundation knowledge
Technologies
Kibana, Grafana, Datadog, CloudWatch, MySQL, Jira, AWS/GCP/Azure, Docker, Kubernetes, Python, Bash, Git/GitLab
Responsibilities
Assess, prioritize, and close incidents within SLAs; perform root-cause analysis (RCA) and document findings; write and run SQL queries to investigate data discrepancies; handle data fixes and validate reconciliation pipelines; collaborate with L3/engineering on escalations; create runbooks and SOPs; participate in on-call rotations; update stakeholders via ticketing tools.
Seniority
Mid-level (3–4 years experience)