Incident Management & Resilience Lead
Core
Own end-to-end incident management and resilience design for a critical software delivery platform serving over a billion daily users.
Role type
Senior IC Incident Management & Resilience Lead
Builds
Production-grade incident response processes, tooling, and post-incident improvements for engineering teams.
Domain
SaaS / DevOps / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident command and coordination, Post-incident review (postmortem) facilitation, Distributed systems failure analysis, Observability tooling expertise, Cross-functional influence without direct authority, Technical code reading and debugging
Preferred skills
Building incident management capability from scratch, Coaching engineers on incident response, Diplomacy in cross-team persuasion
Technologies
Datadog, Honeycomb, AWS, Terraform, Ruby on Rails, PostgreSQL, Kafka, Redis
Responsibilities
Lead high-impact incident response and drive clean resolution, Run effective postmortems and ensure follow-up actions are completed, Coach engineers on incident handling and communication, Define and enforce consistent resilience standards across product teams and Security, Design systemic fixes to prevent incident recurrence
Seniority
Senior, hands-on IC
