Constituent Services Support Specialist - Division of Child Support (Salem)
Core
Administrative support professional serving as the primary phone contact and operational assistant for the Constituent Services team within the Division of Child Support.
Role type
Office Specialist 2 (Administrative Support)
Builds
Internal team support, public records request processing, and litigation hold documentation
Domain
Public Sector / Child Support Services
Deliverable
Dashboards & analysis / Client delivery
Required skills
General clerical experience, typing, word processing, data entry, phone screening, email management, meeting coordination, filing systems, report compilation
Preferred skills
Notary public, handling frustrated participants tactfully
Responsibilities
Serve as primary point of phone contact, access and narrate computerized files, track emails and grievances, initiate and process public records requests, prepare litigation hold documentation, schedule appointments and take minutes, create filing systems, perform data entry, process incoming mail
Seniority
Entry-level to Mid-level, individual contributor