Senior Customer Success Manager
Core
Drive customer value, retention, and growth for a portfolio of enterprise customers by acting as a trusted advisor and primary point of contact.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer success plans, business reviews, and advocacy initiatives for enterprise clients.
Domain
Fitness industry SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, stakeholder management, CRM proficiency, data analysis, presentation skills, conflict resolution, cross-functional collaboration, mentoring
Preferred skills
Fitness industry experience, SaaS experience
Responsibilities
Build long-term relationships with key stakeholders, monitor account health, deliver business reviews, execute success plans, capture success stories, demonstrate product capabilities, manage escalated issues, partner with Product teams, mentor junior members
Seniority
Senior, hands-on IC with mentorship responsibilities
