AI Platform Administrator
Core
Configure and administer conversational AI, agent assist, workflow automation, and platform settings to support business operations.
Role type
AI Platform Administrator
Builds
AI workflows, automation integrations, and platform configurations
Domain
Customer Support / AI / Workflow Automation
Deliverable
production ML models | product features
Required skills
Conversational AI administration, enterprise software platform configuration, API integration, workflow automation, system troubleshooting, platform governance
Preferred skills
Support for AI implementations in Customer Support, REST API familiarity, Agile delivery, Knowledge-Centered Service (KCS)
Technologies
Kore.ai, Cognigy, Microsoft Copilot Studio, Genesys, NICE CXone, Amazon Lex, Google Dialogflow, Five9, Zendesk, Salesforce
Responsibilities
Configure conversation flows, prompts, routing logic, and automation workflows; Manage platform configuration, users, permissions, and environments; Coordinate deployments, testing, and production releases; Maintain integrations with CRM, contact center, and knowledge management systems; Support platform governance, security, and compliance requirements.
Seniority
Mid-level, hands-on IC