Senior Customer Success Manager
Core
Drive customer value, retention, and growth for a portfolio of enterprise fitness software customers by acting as a trusted advisor and primary point of contact.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Enterprise customer success plans, business reviews, and advocacy initiatives for ABC Fitness's SaaS platform.
Domain
Fitness industry / SaaS
Required skills
Enterprise account management, stakeholder management, CRM proficiency, data analysis, presentation skills, conflict resolution, mentoring
Preferred skills
Fitness industry experience, SaaS experience
Technologies
CRM, customer engagement platforms, Microsoft Excel
Responsibilities
Build long-term relationships with key stakeholders, monitor account health, deliver business reviews, execute success plans, manage escalated support tickets, partner with product teams on feedback, mentor junior team members.
Seniority
Senior, hands-on IC
