Aftermarket Support Manager
Core
Drive commercial performance and strategic development of the MPS aftermarket business across North and Central America, collaborating with the distributor network to grow revenue and margins.
Role type
Senior manager of aftermarket sales and support
Builds
Aftermarket revenue, distributor growth plans, and market development initiatives
Domain
Industrial machinery and heavy equipment aftermarket
Required skills
Aftermarket sales strategy, distributor network management, revenue forecasting, KPI monitoring, team leadership, commercial pricing analysis, market trend analysis, cross-functional collaboration, problem-solving, technical product knowledge
Preferred skills
Experience in aggregates, crushing/screening, heavy equipment, construction equipment, or industrial machinery, strong mechanical/technical aptitude, experience with channel partners, Microsoft Office proficiency
Technologies
Microsoft Office
Responsibilities
Lead aftermarket sales performance and develop strategies to achieve revenue and margin objectives; Establish sales targets, forecasts, and distributor-specific growth plans; Review distributor performance and develop improvement actions; Identify aftermarket opportunities using historical sales and market trends; Maintain strong relationships with key distributors and customers; Lead, coach, and develop the aftermarket sales and support team; Address distributor and customer inquiries timely; Identify recurring issues and lead corrective actions; Support resolution of escalated concerns; Maintain awareness of competitive pricing and market activity; Develop targeted initiatives to increase parts sales and dealer stocking; Collaborate with Sales, Operations, Supply Chain, Engineering, Product Management, Warranty/Service, Finance, and Marketing; Provide commercial input on pricing, inventory, and lead times; Communicate market trends and business opportunities to stakeholders.
Seniority
Senior, hands-on IC