Customer Service Rep I
Core
Execute day-to-day customer service and sales support, handling inquiries, order processing, and issue resolution for specialized equipment clients.
Role type
Customer Service Representative (Sales Support)
Builds
Customer service interactions and order fulfillment for specialized equipment (fire, ambulance, waste, utility vehicles)
Domain
Manufacturing / Specialized Equipment
Deliverable
client delivery
Required skills
Customer inquiry resolution, order processing, product knowledge, database maintenance, report preparation, Microsoft Office proficiency, problem-solving
Preferred skills
Salesforce, CPQ, Oracle ERP, process improvement, lean manufacturing
Technologies
Salesforce, CPQ, Oracle ERP, Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint)
Responsibilities
Respond to customer inquiries via phone and email; process customer orders and coordinate with production/logistics; maintain customer databases and case management queues; prepare reports on customer service activities.
Seniority
Individual Contributor
