IT Service Management Engineer @ING Hubs Romania
Core
Enhance operational reliability and efficiency by implementing, optimizing, and governing ITSM processes across multiple domains to ensure consistent service delivery and operational excellence.
Role type
IT Service Management Engineer (Process & Governance)
Builds
Operational resilience initiatives, standardized support processes, and reliable service delivery models.
Domain
Financial Services / IT Service Management
Deliverable
dashboards & analysis
Required skills
ITIL practices, Configuration Management (CMDB), Change Management, Disaster Recovery testing, process standardization, risk and impact assessment, operational metrics reporting
Preferred skills
ServiceNow, Azure DevOps, ITIL Foundation V4/V5 certification
Technologies
CMDB, ServiceNow, Azure DevOps, ITSM platforms
Responsibilities
Maintain integrity of configuration data by governing CMDB processes; coordinate all change activities and ensure quality of the change management process; facilitate centralized planning and execution of DDoS simulations and disaster recovery tests; drive adoption of standardized support processes and best practices; lead initiatives to standardize and improve ITSM processes; chair regular meetings for knowledge sharing and communicate platform updates.
Seniority
Mid-level, hands-on process owner
