DE Savings & Invest - Senior Analyst
Core
Support ING customers through chat and voice channels, managing end-to-end requests and complaint resolution while ensuring compliance.
Role type
Senior customer service analyst (retail banking)
Builds
Customer service interactions and resolved complaints (via careerplan.io/jobs/REQ-10122220-de-savings-invest-senior-analyst-at-ing)
Domain
Retail banking / Customer operations
Deliverable
client delivery
Required skills
English communication, customer service, complaint resolution, process navigation, analytical thinking
Preferred skills
Retail banking experience, BPO experience, Shared Services experience
Responsibilities
Support customers via chat and voice, manage end-to-end requests, resolve complaints, handle complex cases, collaborate across teams
Seniority
Senior, hands-on IC