Service Manager
Core
Lead drafting, negotiation, and finalization of service contracts while ensuring compliance and driving continuous improvement for ING's global service management lifecycle.
Role type
Senior IC Service Manager (Contract & Governance)
Builds
Service management frameworks, contract repositories, and governance processes for ING's global organization
Domain
Financial Services / Global Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Contract negotiation, stakeholder engagement, regulatory compliance, contract lifecycle management, governance framework design, reporting, cross-cultural collaboration
Preferred skills
Six Sigma Yellow/Green Belt, PMP, Operational Excellence
Technologies
Workday, ING internal contract repositories
Responsibilities
Lead drafting, review, negotiation, and finalization of contracts; Ensure compliance with legal and regulatory requirements; Monitor contract performance, renewals, amendments, and terminations; Organize governance meetings and stakeholder touchpoints; Prepare service management reports and stakeholder insights; Develop service management documentation
Seniority
Senior, hands-on IC
