Customer Care - French Expert
Core
Providing accurate information and resolution to clients primarily via written chat, managing end-to-end complaint resolution, and processing custom/special customer orders.
Role type
Customer Care Specialist (French Expert)
Builds
Client solutions library and operational support for client requests
Domain
Banking / Customer Service
Deliverable
client delivery
Required skills
French (fluent), written communication, risk and compliance adherence, complaint management, order processing, system navigation
Preferred skills
initiative in improving customer satisfaction metrics, understanding company mission and vision
Technologies
existing systems and protocols
Responsibilities
Provide accurate and up-to-date information and resolution to clients on written channels; explore solutions to less common client queries by consulting experts; manage end-to-end execution of client requests and complaint resolution; record and process custom/special customer orders; report deviations to appropriate bodies
Seniority
Individual Contributor
