Case Manager 2 (Care Navigator)- Multiple Positions
Core
Dedicated point of contact for patients and healthcare professionals to navigate onboarding, insurance verification, financial assistance, and ongoing support for Novartis therapy treatment.
Role type
Senior IC patient services case manager
Builds
Patient support workflows and case resolution for Novartis therapies
Domain
Healthcare / Pharmaceuticals
Deliverable
client delivery
Required skills
Patient journey navigation, Insurance verification, Financial assistance coordination, Multi-channel communication (phone/chat/email/SMS), Case documentation, SLA/KPI adherence, CRM usage
Preferred skills
Salesforce proficiency, Bi-lingual Spanish
Technologies
Salesforce, Microsoft Access, Dual monitors
Responsibilities
Manage assigned cases throughout the patient journey; Handle complex interactions regarding insurance and financial assistance; Respond to customer inquiries via phone, chat, fax, SMS, mail, and email; Document all interactions accurately; Report adverse events via established systems.
Seniority
Mid-level, hands-on IC