Manager - Customer Relationship Platform (Salesforce) Operations
Core
Bridge between country business teams (Sales, Medical, KAM) and global product teams to ensure local needs are represented and drive adoption of standardized CRM processes.
Role type
Manager, CRM Operations
Builds
Standardized Customer Relationship Management processes and adoption across global pharma operations
Domain
Pharma commercial operations + CRM
Required skills
CRM functional expertise (Veeva/Salesforce), pharma commercial operations knowledge, stakeholder management, change enablement, cross-functional collaboration, regulatory compliance awareness
Preferred skills
CRM transformation/migration experience, change management training experience, global rollout program experience
Technologies
Veeva CRM, Salesforce Life Sciences Cloud
Responsibilities
Represent country CRM usage and business needs, validate business requirements against global scope, support business SMEs in decision-making, drive CRM adoption and change enablement
Seniority
Manager, hands-on IC
