Bilingual Customer Support Specialist
Core
Manage customer databases, process sales and service orders, handle claims, and coordinate shipments and invoicing for welding and photovoltaic solutions.
Role type
Customer Support Specialist (Order Processing)
Builds
Sales and service quotations, order acknowledgements, invoices, and shipment coordination for welding and solar electronics.
Domain
Industrial manufacturing (welding equipment) and photovoltaics.
Deliverable
client delivery
Required skills
Bilingual proficiency in French and English, ERP system knowledge, data entry, MS Office/MS Dynamics CRM, procurement and logistics coordination, claims handling, multi-tasking.
Preferred skills
Technical understanding of welding or solar electronics, eagerness to learn, ability to work in a fast-paced environment.
Responsibilities
Manage and maintain customer database in ERP/CRM, prepare sales and service quotations, process customer orders including shipment coordination and invoicing, handle claims, manage purchasing processes, support warehouse and marketing/sales staff.
Seniority
Individual Contributor, entry to mid-level