Service Process Expert (m/w/d)
Core
Coordinate and optimize global support processes for field services across Fronius and its subsidiaries, including warranty case handling, SLA development, and process rollout.
Role type
Senior process expert (field service operations)
Builds
Global support processes, SLA/service contracts, and service business cases
Domain
Industrial equipment manufacturing + field service operations
Required skills
Process coordination, KPI monitoring, ERP system usage, SLA and contract development, market analysis, strategic planning, project management
Preferred skills
Atlassian Toolchain (Confluence), analytical thinking, negotiation skills
Responsibilities
Develop and optimize global support processes, monitor international service KPIs, handle global warranty cases, coordinate process rollouts, develop SLA and service contracts, manage ERP data, prepare strategic materials for leadership
Seniority
Senior, hands-on IC