Internal Account Manager
Core
Manage and grow relationships with existing customers, driving revenue through upselling, cross-selling, and renewals while ensuring high satisfaction.
Role type
Mid-level internal account manager
Builds
Customer retention and account growth
Domain
Healthcare services (Clinical Pathology Laboratories)
Deliverable
client delivery
Required skills
client relationship management, upselling and cross-selling, contract renewal management, CRM proficiency, problem-solving, product education
Preferred skills
medical terminology knowledge, billing and laboratory process knowledge
Responsibilities
Develop and maintain long-lasting client relationships, identify upselling/cross-selling opportunities, manage contract renewals, act as primary point of contact for client support, collaborate with sales/marketing/product teams, maintain CRM records, gather market insights, educate clients on new features
Seniority
Mid-level, hands-on IC