Analyst, Technical Service Experience
Core
Global third-line support analyst providing enhanced technical assistance, data validation, and incident management for Visa's Risk & Identity solutions.
Role type
Senior IC technical service analyst (L3 support)
Builds
Incident management workflows, automated troubleshooting tools, and technical documentation for Risk & Identity products
Domain
Payments technology / Financial services
Required skills
SQL (TSQL), C#, Java, JavaScript, HTML, XML, Perl, PHP, SFTP, Linux, Windows, API troubleshooting, database debugging, log analysis, user testing, report generation, SLA management
Preferred skills
Consulting experience, Ecommerce industry experience, Visa Risk & Identity product knowledge, Incident Management experience
Technologies
SQL, MS Excel, C#, Java, HTML, XML, JavaScript, jQuery, CSS, AJAX, XSL, Perl, PHP, SFTP, Linux, Windows
Responsibilities
Field escalated tickets from Risk & Identity Support teams globally; debug and troubleshoot applications and database issues; design and develop automation tools; produce and maintain reports using SQL/MS Excel; manage L3 knowledge base and troubleshooting guides; execute incident management for priority client inquiries; support new product pilots and client transitions.
Seniority
Senior, hands-on IC with training and coaching responsibilities