Analyst, Elite Care
Core
Deliver high-value customer service to Visa clients and staff, solving moderately complex problems and advocating for clients across internal teams.
Role type
Senior IC client success analyst
Builds
Optimal performance of Visa products and services for clients
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Client relationship management, problem-solving, strategic thinking, business decision-making, product knowledge, market trend analysis
Preferred skills
Additional languages (European, CEMEA, LAC), credit card processing knowledge
Technologies
Microsoft Office (Outlook, Excel, Word, PowerPoint)
Responsibilities
Deliver high-value customer service to clients and staff, coordinate with internal teams to meet objectives, collaborate with clients to identify efficiencies, advocate for clients to internal stakeholders, expedite resolution and solution implementation, maintain relationships to understand market needs, stay updated on industry trends and rules, build knowledge of supported products and services
Seniority
Mid-level, independent contributor