Associate Systems Application Analyst
Core
Support and advocate for Visa clients (financial institutions and vendors) by monitoring, analyzing, and resolving VOCC outages and incidents.
Role type
Associate Systems Application Analyst (IT Operations/Service Desk)
Builds
Incident resolution and system stability for Visa's payment processing infrastructure
Domain
Financial Technology / Payments
Required skills
Incident management, VOCC outage resolution, Python scripting, API monitoring, Log analysis, Linux, Networking basics, Message flow analysis, File transfer protocol, ITIL practices
Preferred skills
Unix/bash scripting, Splunk, Grafana, Prometheus, ISO 8583 protocol, ServiceNow, IT Operations experience
Technologies
Python, Linux, Splunk, Grafana, Prometheus, ServiceNow, ISO 8583
Responsibilities
Support and advocate for Visa clients, Escalate incidents per guidelines, Monitor and resolve VOCC outages, Manage internal and external bridge stewardship, Author incident communications, Support scheduled changes
Seniority
Associate, hands-on IC