Director, Client Success
Core
Lead individual contributor owning holistic post-sale Client Services relationships, providing operational solutions to grow clients' business and enable new capabilities.
Role type
Senior IC Director, Client Success
Builds
Client success plans, operational reviews, client education materials, and strategic initiatives for global Client Success transformation.
Domain
Payments technology and financial services
Deliverable
client delivery
Required skills
Payment industry knowledge, client relationship management, strategic guidance, process improvement, complex issue resolution, client education, cross-functional collaboration, thought leadership
Preferred skills
Coaching/mentoring, data analysis, AI concepts, executive communication, leading ambiguous issues, project management certifications
Technologies
Visa products, self-service tools, webinars
Responsibilities
Oversee new product implementation, drive client adoption of products and self-service tools, provide thought leadership on market trends, establish trusted advocate status with stakeholders, lead operational reviews, act as escalation point for major incidents, optimize client performance, coordinate global team collaboration, lead strategic transformation initiatives
Seniority
Director, hands-on IC with strategic guidance