Senior Manager, Client Consulting - AI
Core
Senior Manager leading client consulting, operational relationship management, and recovery efforts for key Visa clients in payments and money movement.
Role type
Senior Manager, Client Consulting
Builds
Operational stability and client enablement for Visa Commercial and Money Movement Solutions
Domain
Financial Services / Payments Technology
Deliverable
client delivery
Required skills
Client liaison and escalation management, Operational initiative leadership, Cross-functional resource coordination, Problem and communication management, Client training and enablement, Technology and product engagement, Change request negotiation, Process improvement implementation
Preferred skills
Card, remittance, and money movement operations, Authorization, clearing, connectivity, and settlement expertise, Aligning operational needs with business drivers, Growth initiative support
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot)
Responsibilities
Act as primary liaison for clients providing problem management and service change support; Coordinate internal resources to achieve Visa and client objectives; Lead operational initiatives and client-driven continuous improvement plans; Drive communication management for critical issues; Educate and train clients on product best practices; Engage Technology and Product organizations to identify permanent solutions; Represent customer change requests and negotiate expectations; Identify opportunities to streamline operational processes.