Associate Director, Operations Strategy
Core
Own and scale the operational backbone for Airwallex's Americas business, managing financial operations, client enablement, and enterprise customer readiness.
Role type
Senior IC operations strategy leader (Americas)
Builds
Scalable operational processes, SOPs, and exception handling frameworks for global payments and financial infrastructure
Domain
Fintech / Global Payments / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operations strategy, program management, people management, stakeholder alignment, analytical problem solving, process redesign, team coaching
Preferred skills
Payments infrastructure knowledge, building scalable operational processes from scratch, operating in high-velocity environments, understanding global financial rails
Technologies
None explicitly listed
Responsibilities
Lead financial operations workstreams including payment investigations, settlement exceptions, and banking-partner escalations; Drive client enablement by configuring accounts and resolving onboarding issues; Own enterprise customer readiness and go-live execution; Improve operational processes and service quality by redesigning SOPs and enhancing incident handling; Work across functions to align stakeholders and deliver strategic initiatives; Lead, coach, and develop a team of operations professionals
Seniority
Senior, hands-on IC with people management