Sr. Support Engineer, Platform
Core
Sr. Support Engineer for Cloud Platform and Pismo Core Platform, focusing on platform stability, infrastructure behavior, and core product capabilities to support enterprise clients.
Role type
Senior IC support engineer (cloud platform)
Builds
Internal tools, automation, and AI-driven solutions to scale support operations
Domain
Payments technology / Cloud infrastructure
Deliverable
production ML models | infrastructure
Required skills
Cloud environments, distributed systems, APIs, integrations, log analysis, incident management, root cause analysis, scripting, internal tooling development, release validation
Preferred skills
High-availability systems, operational support for critical services, collaboration with engineering teams, AI-driven approaches
Technologies
Cloud platforms, SaaS, distributed systems, APIs, orchestration, ledger, shared services
Responsibilities
Provide technical support across cloud and core platform domains; Investigate complex technical issues analyzing system behavior and logs; Support incident management and troubleshooting; Collaborate with Engineering teams to validate system behavior; Validate platform changes and releases; Develop internal tools and automation; Leverage AI and automation to improve efficiency
