Analyst, Operations
Core
Provide Level 1 production and operational support for sales tools (CPQ/CRM) used by Value-Added Services (VAS) organization to help sellers and Sales Operations with quoting, pricing, and deal execution issues.
Role type
Level 1 Operations Analyst (Sales Tools Support)
Builds
Sales tools (CPQ, CRM) for sellers and Sales Operations teams
Domain
Payments technology / Sales Operations
Required skills
Case management, triage, basic validation, UAT execution, cross-functional coordination, documentation, prioritization
Preferred skills
CPQ tools (Conga/Apttus, PROS), Microsoft Dynamics CRM, Sales Operations/Revenue Operations background, quoting/pricing workflows
Technologies
CPQ platforms, CRM platforms, Microsoft Dynamics
Responsibilities
Serve as first point of contact for sales tool issues, manage support queues and case intake, escalate complex issues, perform basic validation of quote outputs, support UAT activities, document common issues and resolutions
Seniority
Individual Contributor, Entry to Mid-level
