Senior Manager, Client Consulting - Technology
Core
Senior Manager responsible for managing operational relationships with key Visa clients, acting as a liaison and escalation point, and leading recovery efforts for service interruptions.
Role type
Senior Manager, Client Consulting
Builds
Operational stability and client satisfaction for key markets
Domain
Payments technology / Financial services
Deliverable
client delivery
Required skills
problem management, internal resource coordination, client training, cross-functional collaboration, expectation management, process improvement, operational initiative leadership
Preferred skills
card/remittance operations, authorization and clearing, client connectivity, settlement, business driver alignment, growth initiative support
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot)
Responsibilities
Act as primary liaison for clients providing problem management and service change support; Coordinate internal resources to accomplish Visa and client objectives; Lead operational initiatives and client-driven continuous improvement plans; Drive communication management for critical issues; Educate and train clients on product best practices; Engage Technology and Product organizations to identify permanent solutions; Represent customer change requests and negotiate expectations; Identify opportunities to improve client experience by streamlining processes
Seniority
Senior, hands-on IC with management responsibilities