Senior Manager
Core
Own holistic post-sale client services relationships, drive product adoption, and enable business growth for Visa clients.
Role type
Senior Manager, Client Success
Builds
Client success strategies, operational reviews, and client education/training materials
Domain
Payments technology and financial services
Deliverable
client delivery
Required skills
Client relationship management, product implementation coordination, data analysis, strategic planning, crisis management, cross-functional leadership, market trend analysis, regulatory compliance knowledge
Preferred skills
Trusted partnership building, value realization planning, proactive problem solving, clear communication, ownership of complex issues
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot), automated client support tools, self-service platforms
Responsibilities
Oversee new product implementation and time-to-value; ensure client operational goals and success metrics are met; build trusted advocate status with key stakeholders; drive initiatives to improve product adoption and self-service usage; stay current on payment trends and regulatory changes; develop client education and training materials; lead periodic operational reviews; act as escalation point for major incidents; optimize client performance through cross-functional collaboration; maintain a 360-degree view of the client
Seniority
Senior, hands-on IC with leadership responsibilities