Client Care – Elite Care Consultant
Core
Elite Care Consultant delivering high-value customer service, resolving complex issues, and advocating for Visa clients across payments and financial services.
Role type
Senior IC client success consultant (payments)
Builds
Client relationships, operational improvements, and cross-functional initiatives for Visa clients
Domain
Financial services / Payments technology
Deliverable
client delivery
Required skills
complex problem solving, stakeholder management, change management, project coordination, industry trend analysis, escalation handling, relationship building, operational improvement identification, expectation management, bilingual communication
Preferred skills
payments card industry experience, web application troubleshooting, API/gateway knowledge, project management, bilingual Spanish/Portuguese
Technologies
Visa authorization/clearing/disputes systems, web applications, APIs, gateways, Microsoft Office
Responsibilities
Deliver high-value customer service to clients and staff, advocate for clients with internal teams, lead cross-functional initiatives, resolve complex inquiries, manage change requests, serve as escalation point, educate clients on best practices, report project accomplishments, coordinate resources, identify operational improvements
Seniority
Senior, hands-on IC