Trilingual Client Care Consultant (ES-EN-PORT))
Core
Resolve complex transaction, billing, and technical issues for Visa clients and internal staff across multiple contact channels.
Role type
Senior Client Care Consultant (Escalations & Account Management)
Builds
High-value customer service solutions and operational efficiencies for enterprise payment clients
Domain
Payments technology and financial services
Deliverable
client delivery
Required skills
complex problem resolution, escalation management, cross-functional collaboration, stakeholder advocacy, operational improvement identification, change request management, industry trend analysis
Preferred skills
financial services industry experience, Visa systems expertise (authorization/clearing/disputes), strategic thinking, business decision making, data analysis
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot), Visa authorization and clearing systems, disputes and processing platforms
Responsibilities
Operate independently to solve complex client problems, handle escalated client issues, lead department projects, advocate for clients with internal stakeholders, coordinate resources to resolve inquiries, educate clients on best practices, notify clients of critical outages
Seniority
Senior, hands-on IC with strategic influence