Senior Consultant, Client Success
Core
Own holistic post-sale client services relationships and provide operational solutions to support growing clients' business.
Role type
Senior individual contributor client success consultant
Builds
Client success plans, operational reviews, and automated support tools for payment clients
Domain
Payments technology and financial services
Deliverable
client delivery
Required skills
client relationship management, product implementation coordination, operational strategy, data analysis, technical communication, cross-functional collaboration, market trend analysis, client training development, crisis management, performance monitoring
Preferred skills
payment industry expertise, strategic business planning, executive presentation, multi-timezone team leadership, project management, critical thinking, value realization planning
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot), automated client support tools
Responsibilities
Oversee implementation of new Visa products to expedite time to value; ensure client operational goals and success metrics are understood; build trusted advocate status with key stakeholders; drive initiatives to improve product adoption and self-service tool usage; stay current with local market and payment processing trends; establish relationships with cross-functional experts to resolve complex issues; develop client education and training materials; lead periodic operational reviews; act as escalation point for major incidents; showcase operational excellence by supporting cross-functional initiatives; proactively identify opportunities to optimize client performance; coordinate with global and regional teams to maintain a 360-degree client view