Sr. Consultant, Visa Dispute Optimization LAC
Core
Managing and developing Visa's external dispute consulting program for the Latin America and Caribbean (LAC) region to improve dispute processing, reduce expenses, and assist clients with superior customer service.
Role type
Senior Consultant, Dispute Optimization
Builds
Visa Dispute Optimization consulting program and services for financial institutions and merchants in LAC
Domain
Payments technology, Card processing, Dispute resolution
Deliverable
client delivery
Required skills
Dispute resolution, Program management, Strategic consulting, Process improvement, Data analysis, Business rule design, Change management, Stakeholder management, Financial operations knowledge, Visa rules expertise
Preferred skills
Card/Financial business experience, Transaction processing knowledge, Advanced Tableau skills, Data visualization, Negotiation, Independent problem solving
Technologies
Tableau, MicroStrategy, Power BI, SharePoint, Visio, Visa Resolve Online
Responsibilities
Design and deliver the Visa Dispute Optimization program, calculate return on investment for clients, project manage engagements, lead change management communications, assess training opportunities, identify efficiency improvements, provide analysis of Visa Rules, support product team development, coordinate global dispute projects, propose business rule changes, monitor industry trends.
Seniority
Senior, hands-on IC with strategic support