On-Call Dispute analyst, Tieto Banktech (m/f/d)
Core
Process card complaints and manage dispute cases for Norwegian and international banks in accordance with regulations.
Role type
Dispute Analyst (Card Issuing)
Builds
Dispute handling service for Nordic and international banks
Domain
Banking / Card Issuing / Financial Services
Deliverable
client delivery
Required skills
Case management, English (fluent), Norwegian (fluent), Customer dialogue, Regulatory compliance
Preferred skills
Card industry experience, Banking experience, Dispute handling experience, Visa/MasterCard product knowledge, Danish, Finnish
Responsibilities
Process complaints for Nordic and international banks, Cooperate with customers regarding disputes, Follow up on dispute cases, Work with product and system managers
Seniority
Individual Contributor
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