Senior Dispute Analyst
Core
Own and continuously improve the full disputes lifecycle (intake, investigation, chargeback processing, resolution) for a modern card issuing platform, balancing automation with complex exception handling.
Role type
Senior Dispute Analyst (Risk & Compliance)
Builds
Dispute resolution workflows and agentic investigation tooling for card programs
Domain
Fintech / Payments / Card Issuing
Deliverable
production ML models | product features
Required skills
Card dispute and chargeback lifecycle management, consumer protection regulations, card network dispute rules, SOP authoring and maintenance, agentic/AI tooling testing and tuning, complex dispute judgment, root cause analysis, KPI/KRI definition
Preferred skills
Fintech/card issuer experience, SQL, BPO relationship management, LLM workflow tuning
Technologies
Agentic investigation tooling, LLM-based workflows
Responsibilities
Own end-to-end disputes lifecycle; Author and improve dispute SOPs; Test and tune agentic investigation solutions; Handle complex dispute exceptions; Develop representment strategies; Define and report program KPIs/KRIs; Partner with Product and Engineering on tooling roadmap; Mentor junior analysts
Seniority
Senior, hands-on IC with program ownership