Workstation Support Associate (IT Support)
Core
Providing 2nd level hardware, software, and voice/video support for Visa's global end-user environment, including workstations, mobile devices, and conferencing equipment.
Role type
Associate Workstation Technical Support Analyst
Builds
Operational support for Visa Inc.'s staff systems, services, and tools
Domain
Corporate IT / End User Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 support, M365 suite support, OSX support, iOS support, Android support, LAN printer configuration, AV triage, issue isolation, incident prioritization, asset database management, Service Now ticketing
Preferred skills
Unified communications support, meeting scheduling, difficult situation management, technical concept explanation, knowledge article creation
Technologies
Windows 11, M365, OSX, iOS, Android, Service Now
Responsibilities
Provide 2nd level support for escalated workstation and mobile issues; Perform daily sweeps of conferencing equipment; Install and provision workstations and mobile hardware; Maintain asset database accuracy; Escalate unresolved issues to specialists; Create knowledge articles for the team
Seniority
Entry-level to Junior, hands-on IC