ACE Assignment Marketing Analyst Medior

FXE-EU/POL/KRKDK/KRKDK/Kraków, PL💼 Full-time🗓 2026-09-24 → 2026-09-26

Core

Providing support to customers with account-related issues and troubleshooting technical problems during a FedEx/TNT migration project.

Role type

Medior Client Support Specialist (Technical)

Builds

Manual data transfers and account setups for EU customers migrating from TNT to FedEx.

Domain

Logistics / Express Transportation / IT Migration

Deliverable

client delivery

Required skills

Fluency in English and Italian (B2+), problem-solving, understanding of JSON/SQL/databases, cross-functional collaboration

Preferred skills

Experience in technical customer service

Technologies

JSON, SQL, databases, Microsoft Office

Responsibilities

Providing support to customers with account-related issues (user IDs, access rights, manual setups), Troubleshooting technical problems in collaboration with customer care, technology, and sales teams, Applying manual fixes after data transfers when needed, Communicating with clients and international teams, Explaining technical information in simple, customer-friendly language, Preparing concise reports or updates for internal teams and clients

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About FedEx

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.