Technical Support Engineer- Teams

## About the role - You own, investigate and solve customer technical issues. - You collaborate within and across teams, leveraging troubleshooting tools and practices. - Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. - You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. ## Requirements - Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience - Mandarin Language: fluent in reading, writing and speaking. - English Language: confident in reading, writing and speaking. ## Nice to have - Bachelor's degree in computer science, Information Technology (IT), or a related field, plus 3+ years of experience in technical support, technical consulting, or IT. - More than 3 years of work experience supporting Skype for Business/Teams. - Must work on shifts or be on duty. - Better to have experiences on managing or supporting Exchange Server/SharePoint Server/EXO/SPO. - Development experience with programming languages such as PowerShell, Java, C++ and C#. ## About us - This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.