Senior Product Support Engineer
Core
Install, service, and provide technical support and training for Raman spectroscopy instruments in the scientific and engineering research community.
Role type
Senior Product Support Engineer (Field Service)
Builds
Raman spectroscopy instrumentation and related analytical measurement systems
Domain
Metrology, healthcare technology, spectroscopy, analytical instrumentation
Deliverable
physical/clinical work
Required skills
in-field service engineering, customer relationship management, system fault finding and diagnostics, remote support, start-up training, manual dexterity, logical problem solving, conflict management, travel logistics
Preferred skills
Raman spectroscopy knowledge, microscopy, material science, systems engineering, multiple languages
Technologies
Raman spectroscopy instruments, CRM systems
Responsibilities
Install and service Raman spectroscopy instrumentation; perform system fault finding and diagnostics remotely and on-site; provide technical support via email and telephone; conduct start-up training on instrument operation and maintenance; schedule workload and organize customer visits; guide customers on support and upgrade offerings; maintain CRM systems with technical reports and feedback; travel up to 70% primarily within Europe.
Seniority
Senior, hands-on IC with field service experience