Technical Support Engineer
Core
Provide field engineer and customer support for semiconductor metrology equipment, including technical problem solving, diagnosis, repair, installation, modification, and upgrade of systems in high-volume manufacturing environments.
Role type
Senior Technical Support Engineer (Field Service)
Builds
Operational reliability and uptime for semiconductor metrology tools in customer fabs (via careerplan.io/jobs/A5-007-57-E62-technical-support-engineer-at-nova-ltd)
Domain
Semiconductor manufacturing / Metrology equipment
Deliverable
physical/clinical work
Required skills
Semiconductor metrology equipment experience, Field service processes, System diagnosis and repair, Data analysis and diagnostics, Technical training development, Escalation management, Project and time management
Preferred skills
Semiconductor manufacturing experience, Analytical instrument capital equipment experience, New product introduction management
Technologies
Semiconductor metrology tools, Analytical instrument capital equipment
Responsibilities
Perform installation, modification, and upgrade of metrology systems; Diagnose and repair system failures; Collect and analyze system performance and reliability data; Create and deliver technical training programs; Coordinate service activities to maximize tool uptime; Report design and maintenance issues to engineering; Support beta programs at customer sites.
Seniority
Senior, hands-on IC with field responsibilities