Associate, Global Customer Care, International Order Management
Core
Manage end-to-end customer order journey including deliveries, billing, equipment dispatch/returns, and resolving issues/backorders for international clients.
Role type
Associate, Global Customer Care (International Order Management)
Builds
Smooth and positive customer experience through accurate order fulfillment and issue resolution
Domain
Medical technology / Healthcare
Required skills
Order management, invoicing verification, equipment tracking, complaint handling, return credit processing, internal coordination, telephone inquiry handling, proactive problem solving, attention to detail
Preferred skills
SAP proficiency, Microsoft Office expertise
Technologies
SAP, Microsoft Office
Responsibilities
Manage end-to-end orders flow, monitor backorders and blocked orders, verify customer-specific requirements and invoicing terms, manage equipment tracking (dispatching and collecting), handle telephone inquiries, provide order status updates, receive and log complaints, issue return credit notes, follow up on unresolved cases with accounting, maintain operational relationships with sales team
Seniority
Associate, individual contributor
