Associate, Global Customer Care, International Order Management
Core
Manage end-to-end customer order journey including deliveries, billing, equipment dispatch/returns, and resolving issues/backorders for international clients.
Role type
Associate, Global Customer Care (International Order Management)
Builds
Customer order fulfillment and service solutions
Domain
Medical technology / Healthcare
Required skills
Order management, invoicing verification, equipment tracking, complaint handling, return credit processing, internal coordination
Preferred skills
SAP proficiency, Microsoft Office, proactive problem-solving
Responsibilities
Manage end-to-end orders flow, monitor backorders and blocked orders, handle telephone inquiries, receive and log complaints, follow up on unresolved cases with accounting, maintain operational relationships with sales team
Seniority
Associate, entry-level to mid-level IC
