Sr. Associate, Global Customer Care
Core
Manage complex global customer orders, order-to-cash activities, and operational exceptions to ensure timely fulfillment and revenue realization.
Role type
Senior Associate, Global Customer Care (Order Management)
Builds
Order fulfillment processes, customer service reliability, and operational performance metrics
Domain
Healthcare / Medical Devices / Supply Chain
Required skills
Order management, Order-to-cash operations, Exception handling, Stakeholder management, Process improvement, Cross-functional collaboration, Risk management, Data analysis, SOP documentation, Business continuity planning
Preferred skills
Automation and AI adoption, Digital transformation initiatives, Salesforce and EDI experience, Night shift adaptability
Technologies
Salesforce, Esker, EDI
Responsibilities
Manage complex customer orders, corrections, invoicing, and exception handling across global markets; Proactively identify and resolve issues impacting order fulfillment and delivery commitments; Drive reduction of order backlog and process exceptions; Build partnerships with Sales, Logistics, Finance, and Supply Planning teams; Champion continuous improvement initiatives focused on quality, speed, and cost efficiency; Act as a subject matter expert for assigned markets and support team capability building
Seniority
Senior, hands-on IC