Inbound Helpdesk Technician / Computer Operator I
Core
Provides customer assistance and resolves routine inquiries regarding applications, software, hardware, and network operations for the FAA Mike Moroney Aeronautical Center.
Role type
Inbound Helpdesk Technician / Computer Operator I
Builds
IT support services for FAA systems
Domain
Federal Aviation Administration / IT Infrastructure
Deliverable
client delivery
Required skills
troubleshooting computer hardware/software, incident logging, Active Directory, ServiceNow ITSM, phone/email support, shift flexibility
Preferred skills
FAA or government contracting experience, HDI CSR/CSA certification, Active Directory/ServiceNow expertise
Technologies
Active Directory, ServiceNow ITSM, Remedy ITSM
Responsibilities
Resolves common computer operating problems, responds to support requests via phone and email, monitors computer systems, logs events in ITSM software, escalates complex events to second level support
Seniority
Entry-level, supervised IC
