Service Customer Success Manager (f/m/x) Germany & Italy
Core
Lead and develop a high-performing team responsible for delivering outstanding customer service and after-sales support for medical device customers across Germany and Italy.
Role type
Senior Service Customer Success Manager (People Leadership & Operations)
Builds
Customer service operations, after-sales support processes, and repair coordination for medical devices
Domain
Medical Devices / Healthcare Technology
Deliverable
client delivery
Required skills
Team leadership and performance management, Process standardization and continuous improvement, Operational control of product returns and recalls, Stakeholder management, Financial performance and billing administration, SAP/Salesforce/ServiceMax proficiency, Multi-country operational management
Preferred skills
Medical Devices industry experience, Complex B2B environment experience
Technologies
SAP, Salesforce, ServiceMax
Responsibilities
Recruit, coach, and develop a regional service team; Implement and maintain service policies and procedures; Provide hands-on operational backup for customer support; Manage end-to-end repair coordination and product returns; Report to internal stakeholders on service performance.
Seniority
Senior, hands-on IC with people leadership
