IT Team Coordinator* - Service Desk
Core
Leading and supporting a regional Service Desk team to ensure reliable and structured handling of incidents and requests for a global IT support organization.
Role type
Senior IT Team Coordinator / Service Desk Manager
Builds
Regional IT support operations and team capabilities
Domain
IT Service Management (ITSM) / Global IT Support
Deliverable
client delivery
Required skills
Team leadership and development, IT Service Management (ITSM), Incident and request prioritization, Global ticket management, Security incident escalation, Process improvement, Asset management, User onboarding/offboarding coordination, Complex case troubleshooting
Preferred skills
L2/L3 support experience, Server/Storage/Network knowledge, ITIL certification
Technologies
Windows Client, Office 365, Exchange, Teams, ITSM systems
Responsibilities
Lead and develop a regional team of Service Desk Specialists, Establish clear workflows and provide constructive feedback, Collaborate with IT Management on priorities and service evolution, Prioritize incidents and service requests, Manage global tickets and support the global IT organization, Escalate suspected security incidents, Identify recurring problems and drive improvements, Coordinate user onboarding and offboarding processes, Manage local IT equipment and inventory
Seniority
Senior, hands-on IC with team leadership
