Infrastructure Support Analyst
Core
First responder for help desk escalations, resolving technical incidents, and performing system maintenance (patching, health checks, updates) for M&T Bank employees.
Role type
IT Support Specialist (End User Computing)
Builds
Internal digital experiences and foundational IT capabilities for enterprise employees
Domain
Banking / IT Support
Deliverable
dashboards & analysis
Required skills
troubleshooting, system maintenance, patch management, device support (MacBook/iOS), technical communication, regulatory compliance
Preferred skills
bachelor's degree in technology, 5+ years experience, relevant certifications
Technologies
macOS, iOS, diagnostic tools
Responsibilities
Resolve technical incidents and service requests, perform system maintenance and updates, research and report complex issues, collaborate on projects, document process improvements, ensure regulatory compliance
Seniority
Mid-level, hands-on IC
