Service Desk Technician

AmsterdamFull-time2026-10-28 → 2026-11-11

Core

First point of contact for IT-related questions and incidents for 1000+ colleagues in the Amsterdam office, focusing on Apple devices.

Role type

Service Desk Technician (IT Support)

Builds

IT support services for internal operations

Domain

Technology / IT Operations

Deliverable

dashboards & analysis

Required skills

Troubleshooting, Apple device administration, Google Workspace, Slack, Jira, Incident management, Employee onboarding

Responsibilities

Troubleshoot, resolve and document IT issues across networking, hardware, software and related services; Support 1000+ colleagues, mostly on Apple devices; Act as the first line of support and escalate to the wider team when needed; Facilitate employee onboarding and help new colleagues get up and running; Contribute to projects and ongoing service improvements

About Mollie

Financial Services1168Amsterdam, North Holland, NLFounded 2004

Mollie offers a single platform for businesses to get paid and manage their money. One that makes payments, reconciliation, reporting, fraud prevention, and financing simple for all – from startups to enterprises. Founded in 2004, Mollie’s mission is to make payments and money management effortless for every business in Europe. Our 850-strong team works from offices across the continent, including Amsterdam, Ghent, Lisbon, London, Maastricht, Milan, Munich, Berlin, Kiel and Paris. Today, more than 250,000 businesses use Mollie to drive revenue, reduce costs, and manage funds.