Senior Account Manager - Strategic Accounts - Remote (USA)
Core
Senior Account Manager leading strategic accounts for large employers (3,000+ employees) with complex funding structures, ensuring operational excellence and strategic execution of benefit programs.
Role type
Senior Account Manager (Strategic Accounts)
Builds
Customized employee benefit solutions (health, pharmacy, disability, vision, dental) for large enterprise clients
Domain
Employee Benefits / Insurance / Health & Welfare
Deliverable
client delivery
Required skills
managing large complex employee benefit accounts, navigating self-funded and alternative funding arrangements, leading cross-functional service teams, executive presence, project management, problem-solving
Preferred skills
data reporting and analytics, Microsoft Excel and PowerPoint proficiency
Technologies
Microsoft Excel, PowerPoint
Responsibilities
Serve as senior operational lead on complex client accounts, own and elevate overall client experience, act as primary point of contact for senior stakeholders, lead execution of complex renewal cycles, manage and coordinate day-to-day service delivery across multi-disciplinary teams, drive accountability across service teams, navigate complex funding arrangements, align service delivery with client business objectives, identify and resolve service risks, lead resolution of complex service issues, partner with consultants for data flow and insights, support client retention and growth, operate within customized service models, exercise judgment in high-stakes situations, mentor junior team members
Seniority
Senior, hands-on IC with leadership responsibilities