Director of Contact Center Customer Growth
Core
Leads a team focused on new business development through acquisition and deepening relationships with existing customers for M&T Bank.
Role type
Senior leadership sales and growth director
Builds
New customer accounts and deepened relationships with existing customers
Domain
Banking / Financial Services
Required skills
Strategic planning, team leadership, partnership development, data analytics, risk management, talent management, operational efficiency, regulatory compliance
Preferred skills
MBA, digital marketing, demand generation, agile methodologies, financial service sales, remote sales management
Technologies
Data analytics tools, CRM systems, digital marketing platforms
Responsibilities
Develop partnerships with digital and business sales leaders, lead growth strategy execution, coach and develop talent, utilize data for performance improvement, evaluate and optimize procedures, manage risk and internal controls
Seniority
Director, strategic leadership & team management